Lesson series

Adding Hospitality To Take Out
~ A Baker’s Dozen

Did you pivot your restaurant to take-out and are wondering how you can still “serve” your customer and deliver exceptional service? Join us for an afternoon with Holly Stiel and learn some great ideas on how to put the Service back into the Service Industry.
Put Service back into the Service Industry

Join Holly Stiel, Hospitality and Customer Service expert, for a Webinar for restaurant and food owners and managers as she shares her Baker’s Dozen ~ 13 Ideas on how to add Hospitality back into your Take Out and Delivery Service Models.

During this Webinar, Holly presented  ideas and used case studies to help you add hospitality into your new take-out and delivery models that you had either before or as a result of Covid 19.
Approaches to serve your neighborhood and make them feel special.
Options to make your take-out service more personal and infuse a positive personality into your business.
Ways to add a little extra value to each bag.
Ensuring you have the basics in place.
Showcasing your business creatively.

Holly’s webinars are thought-provoking and uplifting and are recommended if you need to get a perspective adjustment or even if you need to get a little pep back in your step.
Meet the instructor

Holly Stiel

First woman concierge and first woman admitted to the prestigious Les Clefs d’Or USA.
In 2012, received an International Honorary Membership to Les Clefs d’Or.
Les Clefs d’Or (USA) made 2012-2013 “The Year of Holly” to celebrate her career.
First female and non-corporate executive to receive the “Distinguished Visiting Professor” Chair from Johnson and Wales University.
Founder of Thank You Very Much, Inc. with clients renown for their distinctive service such as Disney, Nordstrom, AVEDA, American Express and Hilton Hotels and Resorts.
Published books:
The Art and Science of the Hotel Concierge, considered the definitive work on concierge service for hotel professionals
Neon Signs of Service
How to Get the Most from Your Hotel Concierge
Thank You Very Much – A Book for Anyone Who Has Ever Said, May I Help You?
Holly Stiel- Course author
Visit www.norcalsbdc.org
To sign up for one-on-one advising and no cost training with the NorCal SBDC.

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