First woman concierge and first woman admitted to the prestigious Les Clefs d’Or USA.
In 2012, received an International Honorary Membership to Les Clefs d’Or.
Les Clefs d’Or (USA) made 2012-2013 “The Year of Holly” to celebrate her career.
First female and non-corporate executive to receive the “Distinguished Visiting Professor” Chair from Johnson and Wales University.
Founder of Thank You Very Much, Inc. with clients renown for their distinctive service such as Disney, Nordstrom, AVEDA, American Express and Hilton Hotels and Resorts.
The Art and Science of the Hotel Concierge, considered the definitive work on concierge service for hotel professionals
Neon Signs of Service
How to Get the Most from Your Hotel Concierge
Thank You Very Much – A Book for Anyone Who Has Ever Said, May I Help You?